Refund policy

Last updated: August 31, 2026

Bhavani jewels operates this store and website to provide our customers with a convenient and enjoyable shopping experience. This Refund Policy explains our return, exchange, and refund procedures.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet all of the following requirements:

The item must be in the same condition as when you received it.
The item must be unworn and unused.
All original tags must be attached.
The item must be in its original packaging.
You must provide a receipt or other valid proof of purchase.

To initiate a return, please contact us at freetheme007@gmail.com.

Return Address:
[INSERT RETURN ADDRESS]

Please do not send any items back without first contacting us and receiving approval and return instructions. Items returned without prior authorization may not be accepted.

If you have any questions about our return policy, you can contact us at freetheme007@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible so that we can review the issue and provide an appropriate solution.

When contacting us regarding a damaged, defective, or incorrect item, please provide your order details and, where applicable, photographs showing the issue.

Non-Returnable Items

Certain types of products are not eligible for return, including:

Perishable goods, such as food, flowers, or plants
Custom-made or personalized products
Special-order products
Personal care and beauty products
Hazardous materials
Flammable liquids or gases
Sale or clearance items
Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending the item back.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is to return the item you purchased. Once your return has been approved, you can place a separate order for the new item.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, in accordance with applicable consumer protection laws.

To be eligible, the item must be returned in the same condition in which you received it. The item must be unworn or unused, with its original tags attached and in its original packaging. You may also be required to provide proof of purchase.

Certain products may be excluded from this right where permitted by applicable law.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.

If your return is approved, the refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at freetheme007@gmail.com.